Network Troubleshooting
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Let's face it, computer networking is advanced, and may be outside of the average computer user's comfort zone. If you're inexperienced with computer networking, it may be best to seek the assistance of someone more qualified. However, we've attempted to provide some of the most common causes of networking issues below...

Diagnostic Mode
We've provided a "Diagnostic Mode" feature within the Remote Request Server , that may provide some invaluable insight into the cause of many networking issues.
To activate the Diagnostic Mode, FROM THE REMOTE REQUEST SERVER DIALOG (NOT the Client!), select "Options->Activate Diagnostic Mode" from the Server's Main Menu. Once activated, you MUST shutdown and restart the Server and take notice of any Error messages that may appear. Please READ the messages if any, they are designed to provide valuable information as to the cause of the error.

Remote Request Client CANNOT connect to the Remote Request Server

Problem: Remote Request Server NOT loaded and running.
Solution: Be sure the Remote Request Server is loaded and running on a network connected computer.

Problem: Client NOT configured with the proper Server IP.
Solution: See Network Settings in the Client Setup section for further instructions.

Problem: Remote Request Server Network LISTENING PORT may be conflicting with another networking application.
Solution: Try changing the Server's Network Listening Port (Remote Request Server->Main Menu->Options->Advanced Setup) (Try changing the port to a number within 49152 and 65535) (See Server Setup Instructions)

Problem: Network NOT properly configured and/or connected.
Solution: Ensure that both the Client and Server computers are properly connected to the SAME network. If utilizing a Wireless Network, ensure that both computers are connected to the same SID (System Identifier). Often times, the two computers are connected to networks, but mistakenly not to the SAME network!

Problem: Network Router NOT properly configured.
Solution: Network Routers differ significantly, and thus there's not alot we can offer here. However, we can recommend that you reference the documentation and/or support resources provided with your Network Router to ensure that both networked computers are indentifiable by the router.

Problem: Firewall misconfigured and not letting the Client and Server communicate with each other.
Solution: This is probably the MOST common cause of networking issues. It is important to understand that most Firewall applications REQUIRE that each application, such as the Client and Server applications, trying to access the network be given EXPLICIT permission to do so b y the user! Typically this permission is granted by selecting "YES", "UnBlock", or something similar when a POPUP window appears the first time you launch the networked application. Unfortunately, you may have missed, or simply disregarded the POPUP window and incorrectly selected the default "NO", "Keep Blocked" or similar response! This, in effect, instructed the Firewall to BLOCK all network communications from the applicable network application (IE:Client or Server). At this point, you may need reconfigure the Firewall utility (reference the Firewall documentation) and explicitly "unblock" the application to resolve the issue.
HINT: If you're not connecting your computer to the Internet (You really shouldn't be Internet browsing from your show computers anyway!), you should be safe in disabling any and all Firewall applications currently running on your computer. This includes the "Windows Firewall" that many computer users are not aware of anyway (See below).

Disabling the Windows Firewall
1. Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.
2. Click Turn Windows Firewall on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3, Click Off, and then click OK.

Disabling Third Party Firewall Utilities
Firewall utilities differ significantly. Therefore, you'll need to reference the documentation and/or support resources provided with the applicable Firewall utility.

Network communications seem erratic and/or slow

Problem: Wireless interference or defective Network cables.
Solution: Depending on your Wireless Router, it may be effected by erroneous interference, caused by lighting, neighboring networks etc. Some routers offer the option to change wireless frequencies, whereby you should try changing to a different frequency and retest. Also, be sure to carefully inspect ALL cables, including those to and from your router, to ensure they are in top condition.

Problem: Mismatched Networking devices
Solution: Ensure that all Networking devices (Router, Wireless Interface Device, Wired Network Device, Network Switches etc.) all support the selected protocol and Network interface.