allow us to assist you in a timely manner, please provide as much DETAILED
information as possible regarding the issue(s) you have with our software.
PLEASE REFRAIN FROM SUBMITTING INQUIRIES SUCH AS...
more descriptive as to EXACTLY what you feel isn't working and include as much information as possible to assist us in recreating the issue you are reporting..
of error message popped up"
messages provide text that allows us to identify the cause of the error.
this EXACT text we're unable to identify the error and thus unable to
properly assist you.
"I don't know
what I'm doing, how can I....."
software products include concise documentation outlining instructions on
their proper use. Please be sure to reference this documentation before
submitting a support inquiry.
include any information that you feel may be helpful in our attempts to
recreate the problem you've described.